We understand that emergencies may arise. However, cancellations must be made in writing (via email: firstname.lastname@example.org) or by calling at least 24 hours in advance or you will be charged the entire fee. At the time of your reading, Jenevieve will use her best efforts to reach you at the telephone number you have provided. If she is unable to connect with you within 10 minutes after your scheduled appointment time, your appointment will be considered cancelled and not subject to refund. Out of respect for your time as well as our other clients, this rule will be strictly enforced.